Terms of Service

These Terms govern your use of the Naverix website, apps and services (together, the “Platform”). Please read them together with our Privacy Policy, Cookie Policy and Cancellation & Refund Policy, which form part of these Terms.

The Platform is operated by Naverix Travel LLC, a company registered in the United Arab Emirates under number [registrationNumber: to be confirmed], with its registered office in the United Arab Emirates (“Naverix”, “we”, “us”). You can reach us at hello@naverix.travel.

In these Terms:

• Member — anyone with a Naverix account, on any plan.
• Naverix Services — the services we provide ourselves: Journey Brief, Travel Profile, interactive itineraries, cultural and destination content, the Naverix Workspace, memberships and Concierge sourcing.
• Provider — an independent company that supplies a Travel Service, such as a hotel, airline, transport or tour operator, insurer or connectivity provider.
• Travel Service — any service supplied by a Provider, whether or not you found it through Naverix.
• Booking Partner — a third-party website or agency through which you book a Travel Service.

By creating an account or using the Platform you agree to these Terms. You must be at least 18 and able to enter into a binding contract. If you use the Platform on behalf of others — for example family members or colleagues — you confirm you have their permission to share their information with us.

We provide the Naverix Services, and we will provide them with reasonable care and skill. With the exception described in clause 6, we do not own, operate or control any Travel Service, and we do not sell package holidays.

When you choose a Travel Service from your itinerary, we connect you with the Provider or a Booking Partner. Your contract for that Travel Service is with the Provider, or with the Booking Partner where they are the seller, under their terms, prices and cancellation policies, which they show you before you book. We do not change or replace those terms. Where a service is marked “Book with Naverix” — currently eSIM data plans, which you buy and pay for here — we are the seller: we are responsible for taking your payment, placing the order accurately and delivering what you bought, while the underlying network operator is responsible for the connectivity itself. We may receive a commission or referral fee from Providers, Booking Partners or affiliate partners when you book or buy through a link on the Platform; this never changes the price you pay.

Recommendations are generated from your Travel Profile, AI curation, our own research and, where labelled, commercial relationships. We take reasonable care to keep information accurate, but details such as opening times, prices, entry rules, visa and health requirements change without notice. Please confirm anything that matters to your trip with the Provider or an official source before relying on it. AI-generated content can contain errors; tell us if you find one.

Keep your sign-in details private, and tell us promptly at support@naverix.travel if you think your account has been used without your permission. You are responsible for activity under your account, unless that activity results from our failure to protect it.

Paid memberships, billing, renewal, cancellation and refunds are covered by our Cancellation & Refund Policy, which forms part of these Terms.

Changes, cancellations and refunds for a Travel Service are handled by the Provider or Booking Partner under their own terms. We will help you find the right contact wherever we can, but we cannot make decisions on their behalf or compel an outcome. Where we sold you the service ourselves under clause 6, come to us instead.

Concierge members may ask us to source options from specialist Providers. We will use reasonable care in selecting and presenting quotes. When you accept a quote you contract directly with the Provider, and their terms, cancellation policy and liability limits govern that booking. We act as an introducing agent only: we are not the operator, broker or charterer, and we do not independently verify a Provider's licences, insurance or safety record unless we expressly say so for a particular quote.

Where the Platform lets members connect, match, chat or publish trip reviews, taking part is voluntary. Other members see only your first name, last initial, avatar, traveller type and the trip details you chose to post — not your email, full surname, date of birth, phone number or social handles. Messages are stored on our infrastructure so they persist across your devices. We do not verify the identity, age or background of other members, and member-generated reviews and recommendations are not endorsed by us. Never share passwords, one-time codes or financial details. Use the in-app report and block tools, or write to support@naverix.travel. You can stop taking part at any time by making your reviews private, withdrawing requests, archiving posts or deleting your account.

You agree to give us accurate information; to hold valid passports, visas, permits and insurance for your trips; to follow local laws and customs; and to read the Provider's terms before you book.

You must not: scrape or copy the Platform at scale; use automated tools to access it without our permission; upload unlawful, infringing or harmful content; interfere with the Platform's security or operation; or misuse other members' information. We may suspend or close accounts that break these rules, and we will tell you why unless the law prevents us.

The Platform, its design, the Naverix name and logo, and our content belong to Naverix or our licensors. You may use your itineraries for personal, non-commercial purposes, including sharing them with your travel companions. You keep ownership of the content you add, and you give us a licence to host and display it so that we can operate the Platform.

The Platform links to websites we do not control, including those of Providers, Booking Partners and affiliate partners. Their content, availability and terms are their responsibility, not ours.

We do not promise that the Platform will be uninterrupted or error-free, or that any destination, event or Travel Service will meet your expectations. Travel carries risk, and you should verify visas, safety conditions and bookings independently. Nothing in these Terms affects your statutory rights as a consumer.

• 18.1 We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or of our failing to use reasonable care and skill.
• 18.2 We are not responsible for the acts or omissions of Providers or Booking Partners, or for the delivery of Travel Services, except where the loss is caused by our own failure or where we sold you the service ourselves under clause 6.
• 18.3 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
• 18.4 Subject to 18.3, our total liability to you under these Terms is limited to [liabilityCap: to be confirmed].
• 18.5 If you use the Platform for business purposes, we are not liable for loss of profit, loss of business or loss of opportunity.

Please write to complaints@naverix.travel. Our complaints process is set out in the Help Centre, and we will acknowledge your complaint and tell you how we intend to handle it.

These Terms are governed by the laws of the United Arab Emirates, and disputes will be heard by the courts of the United Arab Emirates. If you live in the EU, the UK or another country whose consumer law gives you the right to bring proceedings where you live, you keep that right. These Terms are published in several languages; the English version is the operative one if a translation differs from it.

We may update these Terms. We will tell you about material changes by email and in your Naverix Workspace at least 30 days before they take effect. If you do not agree with a change, you may cancel your membership before it applies.

Naverix Travel LLC, the United Arab Emirates. Email hello@naverix.travel.